Quote:
Originally Posted by Sliver
Of course that's the aim.
But if we're talking about being ethical, I don't see it as ethical to knowingly allow somebody to lose money due to the current supply chain and shipping crisis just because a "deal is a deal." You can operate like that if you like, but I like to treat the people and businesses with whom I interact with more empathy and understanding. Your approach - to me - is a cold and uncaring one. I do care if you made a deal with me and now you're going to get fataed when I can prevent that from happening to you.
But, yeah, obviously you're in the right if you want to play the "you signed a contract" card. I rather play the, "let's see if we can make this fair to both of us" card.
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I have to raise prices in my business often. I don't raise the price on past sales though. And longer term contracts have price escalation clauses.
This business made a sale and took the customers money.
This business then locks in price and delivery from their supplier. The deposit provided the business with the working capital needed to do this.
The supplier would have done the same with their suppliers.
I'm not suggesting the customer be heartless though. Every situation is a little different. But I'm not too happy when the price of bananas increases from when I put them in my cart and I go to check out.
When your customers come to you and say their economic circumstances have changed, would you reduce the price in this situation? Or would you say, it's a luxury item and I've decided you can afford it?