You can text 74100 if you're being threatened or see bad behaviour, it's an emergency text line without hitting the actual emergency button.
The stations and trains could be cleaner I agree. I don't think it's a well run operation. I see that cleaning company around but not that frequently, I've picked up garbage myself. Same with snow removal, many platforms don't get cleaned off well past the morning rush.
You can also report issues to 311 from the CT site.
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