Quote:
Originally Posted by curves2000
Hi all,
I hope you don't mind the newbie question, but I am having an issue with my older laptop and I am trying to figure it out.
I don't appear to be getting any sound at all from the speaker or headphone jack. It was working recently and all of a sudden it stopped.
I am hoping its not a sound card and just an easy fix. It's a 2010 or 2012? HP Probook 6550b. It run's great, in great shape and my use for this is limited. Just web surfing and email. I just installed a new hard drive as well! Run's great.
Running Windows 10 I believe. It may be a sound driver but I have no idea how to install or what to look for.
Any thoughts? Many thanks in advance
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It’s probably the audio driver. I would assume that something went wrong after windows update. If you need more detailed help you can always pm me. I would start by checking you have the latest drivers using driver booster(it’s free).
https://www.iobit.com/en/driver-booster.php
Another solution that works is deleting the drivers from your device manager and restarting your pc.
Here’s another place to get drivers (hp's website):
https://support.hp.com/ca-en/drivers...ook-pc/4173845
They won’t be the newest but they are more likely to work. Hope that works…