Quote:
Originally Posted by Cleveland Steam Whistle
All those solutions work for only the customer, there is no business lens on it. Of course, doing what the customer wants at all cost will make them happier.
Sure, prices will go up next year, no matter what. They'll go up more, the more the Flames are impacted by COVID items. There's a costs to all those solutions you are glossing over, with a very utopic view that by doing them, they'll reap the benefits on renewals next year. That's very unlikely.
I think your point around revenue for 1 game at 50% is pretty inconsequential is pretty fair, but I think they are still unclear on whether there's going to be way more of these soon so they likely aren't clear if they are going to have to a bunch more of this sooner than later.
|
They are risking losing their best customers over this. How is that not a business lens? I can’t speak for you or anyone else but how they handle this will impact if I renew. So making me potentially take several $200 losses this year will result in not getting the $8,000 from me next year and years to come. Sure I will still spend some money and go to games but my commitment as a season ticket holder will cease.
I would argue I am looking at this through a business lens because they way they handle this is going to impact their ability to retain the fans they cherish the most who are the ones that spend the most money with them