Quote:
Originally Posted by Roger
You keep saying this as though you're the only customer that the restaurant has to deal with. It's not YOU, it's everyone who they're trying to teach lessons to. The thing is, 90% of us already know the lesson, and we have no problem with restaurants that are trying to weed out the other 10% that have no regard for their limited seating, which seriously affects their bottom line. It baffles me how anyone can be upset about a deposit for a reservation.
Reserving a table and then flaking is terrible. It's as thoughtless as parking your car in front of a car wash bay and then shopping at a different business. Obviously, that's about as stupid of a thing as I can think of, but it's pretty much exactly what you're doing when you flake on a restaurant reservation. Now that business isn't making money on their investment, because some selfish dickhead decided that he's more important.
Most people aren't like this, but there are some, and it's totally fair that restaurants want to mitigate losses with something as simple as this. The only people that should be taking offence to this are the very people it's targeting.
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Why give 90% of your customers an extra hassle? If it is affecting their bottom line, then do it. But if you're doing it because you want to teach the flakes a lesson, then you need to consider if it's worth annoying all the non-flakes. I'm surprised so many people are willing to hand out money early just because other people are flakes.
And if they need to do it, use the credit card hold option that hotels use. It gives the restaurants the insurance they need and causes the least work for the 90% of customers that are non-flakes.