Quote:
Originally Posted by Scroopy Noopers
I don’t even know what a 4 star business is anyway… the whole thing is dumb to me and I’ve never paid attention to it. Outside of maybe hotels and restaurants, how can a mercantile establishment be less than 5 stars if they gave me the product I wanted for the amount of money they asked for? I see posts in here like “maybe it’s only a 4 star business” and have no idea what that even means. Was the employee who was probably turned over 4 times in the last year not smiling enough?
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Who knows? Some people have arbitrary criteria they want you to meet.
I used to have a Facebook page for my business and I had fun posting on it because we make a lot of neat stuff that people like seeing. I closed it about five years ago and have never re-opened it after a weird interaction I had.
This guy came in and needed something made. We were on a two-week production schedule, but he was desperate. I felt bad for him, so said we'd
try to have it done by the end of the week, but if we couldn't get it done, I'd courier it to him at his jobsite - at my expense - no later than the following Monday.
Well, we didn't get it done by Friday, but I did courier it to him Monday morning.
Seems nice, right? Like, I let him jump the queue, we busted our backs to get it done, and then I shipped it directly to him for free.
3 stars with a review of something to the effect of, 'they said they could do it for Friday but ended up being late. they did ship it out, but careful here if you need something quick.'
I spent half of the next morning discussing him over Facebook Messenger what we could have done to make him happy. He agreed we met his expectations and our promise, but that's three-star service to him and we shouldn't have said there was a chance for Friday if there wasn't. Well there was! Anyway, I did the little dance of contrition some of these guys want of, "I appreciate your feedback and the time you took to give your perspective. We'll re-evaluate how we communicate our commitments, blah blah blah". He then takes down his review and messages me that he was really just testing us to see how we'd react to his review.
Thanks you fataing a-hole. I just shut Facebook down right there. Shut our Instagram and Twitter, too. Who wants to give these people more avenues to make your life harder? Now we're just stuck with Google, which is bad enough.