Quote:
Originally Posted by Sliver
Is this a rhetorical question? Of course they're not both five star interactions.
Nobody would give both those places five stars, especially with the differences between the two so obvious and glaring.
For the one that gave you worse service, though, you have the option of just not reviewing them. Sounds like the person at the front was very busy, so you'd hate to penalize him and his livelihood for the bad experience you had with his coworker. Additionally, all workers are just humans and can't be expected to be "given'r" 110% of the time. Sometimes you'll get a guy at a bad moment catching up with his friend. It would have been great had he helped you more, but he didn't, c'est la vie.
If you were really bothered by it, you could always call and ask for the manager to let him know about your wasted time and the poor service. Or you could send an email to corporate. Or you could publicly humiliate the entire business, the owner and all the employees in a permanent way that can never be removed by anybody unless you deem the punishment over (if you even remember five years down the road you wrote the review).
In your shoes, I'd not review the bad one, would likely review the good one, and then just move on. I'd probably do what I could to never go back to the first one, too, but I would not opt for the permanent and enduring public humiliation of the business.
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So I should rate the one that was great but the other one just leave them alone? Why? I will not go back to the location with poor service just because it is in an area that I am hardly ever at but still. What if it was the location closest to my home? Say I went back a couple times to give them the benefit of the doubt and it was bad each time? According to you just because I get bad service at a place I should just let it go?
Also "all workers are just humans and can't be expected to be "given'r" 110% of the time. Sometimes you'll get a guy at a bad moment catching up with his friend. It would have been great had he helped you more, but he didn't, c'est la vie"
WTF? If this was your store and an employee blew off a customer would you just say "Oh well!" It could also be said that he did lie to me when I asked if they can get it in. The other location was able to and it took her less then a few minutes. I am not a business owner but if I was I would expect an employee in a customer area to be focusing on customers.
For the record I did not rate either one. I have rated maybe 5 places ever and they have all been 5 stars. I am also not a person who wants to speak with the manager for any little thing. I find if stuff like this is happening, either the manager is ok with it or does not pay attention.