Quote:
Originally Posted by Superflyer
So here is a question, this happened to be a couple weeks ago when I was looking for a gift. My daughter wanted the newest Taylor Swift album. I went to two Sunrise Records to look for it.
The first one had two employees. I went in and looked through their selection and could not find the one I was looking for so I thought I would ask if it is somewhere else or if I could get it in. The first employee was working the till and had about five people waiting in line. The other employee was at the back of the store talking to someone so I approached that one. I waited a bit back but could hear them talking. They were obviously friends and not customers as they were talking about last weekend and what they did. The friend tapped the employee to let him know I was waiting so he turned around to me. I asked if they had the record, I just got a "No" and as he was starting to turn around to talk again to his friend I asked if they can order it in. Again I just got a "No". He then went back to his friend so I left.
The other one I went to also had two employees. I again looked by myself at first and did not find it. The employee that was not working till approached me and asked if she could help. I told her what I was looking for and she "Oh, that is really popular, we had two copies yesterday so lets see if they are still here." She looked where it should be. She then said that sometimes it gets moved over a row or two and she looked through all of them. She could not find it. She then said we can see if any of the other locations have it. She found one way down south but I did not want to travel that far. She then checked the incoming shipments and saw that there were 8 coming in and offered to put one aside for me. I said that was great. About four days later I got a call that it came in so I went and got it.
Now, my question is, are these both 5 star interactions? One treated me like wanting to spend money was an inconvenience because I asked for help. The other one went out of their way to get me a copy of what I wanted.
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Is this a rhetorical question? Of course they're not both five star interactions.
Nobody would give both those places five stars, especially with the differences between the two so obvious and glaring.
For the one that gave you worse service, though, you have the option of just not reviewing them. Sounds like the person at the front was very busy, so you'd hate to penalize him and his livelihood for the bad experience you had with his coworker. Additionally, all workers are just humans and can't be expected to be "given'r" 110% of the time. Sometimes you'll get a guy at a bad moment catching up with his friend. It would have been great had he helped you more, but he didn't, c'est la vie.
If you were really bothered by it, you could always call and ask for the manager to let him know about your wasted time and the poor service. Or you could send an email to corporate.
Or you could publicly humiliate the entire business, the owner and all the employees in a permanent way that can never be removed by anybody unless you deem the punishment over (if you even remember five years down the road you wrote the review).
In your shoes, I'd not review the bad one, would likely review the good one, and then just move on. I'd probably do what I could to never go back to the first one, too, but I would not opt for the permanent and enduring public humiliation of the business.