Quote:
Originally Posted by Sliver
That's pretty neat that everything google does when it comes to ratings you are supportive of. They really nailed it for you, huh? Fair for customers, and in spite of every single business owner seeing the inequity in the system - you know, the people who are negatively affected by the system with clearly articulated reasons why - you just happen to know google got it right and business owners are just wrong.
Justifiable complaints? Not on your watch!
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I don't think every single owner hates the system. I know of some that are perfectly fine with it and use it to make themselves better.
Also, I don't think anyone has clearly articulated what Google is doing that is so inequitable. What are these inequities? Pay for play in rankings seems like a valid complaint, but doesn't seem to be too far off the expensive Yellow page ads showing up first. That doesn't even seem to cover what you are complaining about anyway since there isn't really any evidence Google allow for paying for a better star rating.
These are crowd sourced ratings. They are going to be flawed by their nature. Yelling big tech and monopolies are evil isn't really articulating the problems in the system. I don't see any motivation for Google to do anything but try to make the ratings as accurate as they can. Leaving a negative rating up for years is not inherently wrong. If they removed ratings frequently, it would allow more small sample skewing issues. I don't think that one bad review about an item not in stock 5 years ago with a reply by the owner that we've changed our system so this won't happen again is really seen as the black mark you think it is. I have no idea if the businesses I frequent or business owners I know have a bad review from years ago or not. I'm sure they all probably do.