Quote:
Originally Posted by calgarywinning
They don't police this, have protocols. You go into a holding queue and they say we will review.
Yes, it's hard to follow. When you start a new business and you get 10 reviews you are 100 percent accurate. When you get into hundreds of reviews, each single review is treated substantially different. You would expect 1 single 1 star review and one single 5 star review to equal 2.5. Thereby equalizing each review.
How the algorithm works is that 1 single 1 star requires 10 single five stars to negate. Other posters are already extrapolating into search results, etc. but the google rating system exists on it's own. This rating system is now a major indicator of who shows up where. Not SEO. etc.
The soft blanket of big tech. I don't know what to say. I expect fair and honest.
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It’s as fair and honest as the rest of the world in my opinion. It’s a ratings system meant to accurately rank search results into an order most useful to the person searching. They can’t divulge their algorithm because it’s a core part of their business they’ve spent loads of resources to develop. Saying they should be transparent and divulge the algorithm is no different than saying any software company should be honest make all of their source code openly available for competitors. The algorithm IS the product here, they can’t just give it away.
It’s a business that has done well and become the go-to place for web searches. It’s still a business that wants to profit, not a public charity. I don’t love Google or all their ways myself. I just don’t see any inherent wrong in this ranking algorithm.
Also despite me disagreeing on your conclusions, I believe what you’re saying about how it works and I really do thank you for sharing it. I also totally believe the tracking you’ve done has been useful to your business. I just disagree about the way things are done being so wrong and unfair. It is a flawed system and there will always be some people that lose out, no doubt. I just don’t see anything you’re advocating as an overall improvement.