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Originally Posted by nfotiu
Google's policy does theoretically allow for removal of posts by competitors or activist type reviews.
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They don't police this, have protocols. You go into a holding queue and they say we will review.
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I'm not following your math about the rating number being equal. I think what you are saying is you need 1- 1 star review to move the star rating down .1? And 10-5 stars to make it back up .1? So 9 5 stars and 1-1 star is a 4.9? That doesn't seem particularly unfair to me if I'm unserstanding that right?
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Yes, it's hard to follow. When you start a new business and you get 10 reviews you are 100 percent accurate. When you get into hundreds of reviews, each single review is treated substantially different. You would expect 1 single 1 star review and one single 5 star review to equal 2.5. Thereby equalizing each review.
How the algorithm works is that 1 single 1 star requires 10 single five stars to negate. Other posters are already extrapolating into search results, etc. but the google rating system exists on it's own. This rating system is now a major indicator of who shows up where. Not SEO. etc.
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Also the reason I am not so convinced that this is a problem in reality is that every local business I am familiar with has a rating at about what I'd expect.
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The soft blanket of big tech. I don't know what to say. I expect fair and honest.