Quote:
Originally Posted by calgarywinning
Probably not going to convince you of much. google has changed their algorithm and for small business your ranking is absolutely tied to your search results.
I don't think it is preposterous that each review left by the customer of the business have equal ranking. Each was a customer with different experiences. Negative reviews are ranked substantially higher. I don't think you'll be convinced of this.
Now how about dealing with reviews that are not warranted or have false claims? People that haven't been to your business, reviews that are personal attacks on employees and hateful in nature.
How about google not promoting activism by the business and the end user to resolve true issues? There is anonymity for the reviewers and even competitors that leave reviews. I think when you are on the end of receiving this brutally unfair system foisted it's a different matter. You seem to not care. So be it.
I.e. Ramen not good here, but here ramen best. 1 star.
i.e. Ramen place didn't like how the guy dressed. 1 star.
I would argue that these social networks are in a lot of serious trouble for their "from the throne" use of their tech in many matters.
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Google's policy does theoretically allow for removal of posts by competitors or activist type reviews.
I get what you are saying about search ranking. I suppose that comes into play more for some types of businesses than others, but not something I've ever paid much attention to.
I'm not following your math about the rating number being equal. I think what you are saying is you need 1- 1 star review to move the star rating down .1? And 10-5 stars to make it back up .1? So 9 5 stars and 1-1 star is a 4.9? That doesn't seem particularly unfair to me if I'm unserstanding that right?
Also the reason I am not so convinced that this is a problem in reality is that every local business I am familiar with has a rating at about what I'd expect.
I imagine some of these issues are a much bigger deal though to a small business who has big national competitors, business-business type companies. Because for local customer facing businesses, the local places seem to fair much better in Google's system vs the chains.