I think Sliver's posts in this thread have given us all an interesting window into the feelings businesses have about these ratings.
It makes me think of when I used to get my car serviced at the dealer, and they'd follow up with an email or automated text message asking me to rate the service on a 1-10 scale. I gave them a '9' once, and got an irate phone call from the manager about what the hell kinda nerve I must've had to give them anything less than a '10'. The guy was flying off the handle about how it'll sink their scores, how the ratings all go back to corporate for evaluation and review, etc.
As I understood it, after getting an earful from this chuckle####, the 1-10 scale was essentially in reality a pass-fail: '10' is a 'pass', anything less than '10' is a 'fail'.
I told the guy after being harangued about it if anything I was tempted to score them even lower, for hassling me about their moronic rubric.
Soon after I stopped going there entirely. They lost my business anyway.
I know there are customers out there who are complete pieces of ####, but Sliver's idea that "only give out 5s, and if you're not going to give out a 5 don't give any rating at all" is just as stupid as the car dealership's 10 = good, <10 = bad BS. If everyone gets a 5 then the 5s are pointless, which I presume is really what Sliver and other business owners like him would prefer.
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