Quote:
Originally Posted by Sliver
Do you believe some businesses deserve five stars if they're to be rated at all?
I do. And I don't give five stars unless five stars is warranted.
But I don't give less. If I get less-than service, I don't rate the business at all. It's literally the golden rule, so it's not like some off-the-wall thing I've come up with.
And the business has all the power?! OMG, what?! Every customer is my boss. Like, if we don't give you want you want, you're not going to pay me. You're out nothing until you're satisfied, but I'm paying materials, labour and overhead up front just to be ready and waiting for you should you decide to do business with me.
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I think you secretly HATE small businesses and this is your way of sabotage. Here’s why.
An expectation that small businesses should ideally be rated five stars or not at would effectively be equivalent to Facebook likes.
Example:
Two competitor businesses the same size:
Business A has 1000 five star ratings and Business B has 45 five star ratings. This is exactly the same as 1000 likes vs 45 likes.
Business A has been around forever but they haven’t kept up with the times and their owners are often rude. If every customer rated honestly, they’d be rated a 3/5.
Business B is awesome with amazing owner that has lived in the neighbourhood for ages. They’re new and not making any money yet. They’re just starting out, but they deliver awesomeness. If every single customer was rating honestly they’d be a 4.8/5.
According to your ways Business A will appear at the top of the search and Business B might not even be on the first page. A newer, smaller business will always be at a huge disadvantage just for being new.
A good rating model where ALL customers are free to give valid feedback other than “local business I don’t hate, five stars!”! is actually good for small businesses.
There are other horrendous flaws to what you’re advocating. However, unless you can convince me how your argument doesn’t contradict yourself, I’ll hold off. But otherwise I’m going to have to assume you’re a medium sized business campaigning to
sabotage small businesses.
And by the way, not even close to all small businesses operate how you’ve described in the bolded. A good rating system should be the most accurate and useful on the whole, not just for a smaller set of specific scenarios like your own case.