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Originally Posted by nfotiu
You seem to be talking about rankings more than star reviews though. Although somewhat related, they are different. 1 bad review every 10 probably isn't going to be a great company to deal with, and a low score is warranted.
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Probably not going to convince you of much. google has changed their algorithm and for small business your ranking is absolutely tied to your search results.
Quote:
Originally Posted by nfotiu
1 out of 20-30 is going to give a company a good score and not have them fall off the map. I've read also that responding to bad rating can help a score and ranking as well. It seems there is some pay for play in rankings in search results, but you are not convincing me that the scores are intentionally unfair. Keeping an algorithm like that proprietary makes sense as they try to build accurate ratings to keep them trusted and keep people using them.
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I don't think it is preposterous that each review left by the customer of the business have equal ranking. Each was a customer with different experiences. Negative reviews are ranked substantially higher. I don't think you'll be convinced of this.
Now how about dealing with reviews that are not warranted or have false claims? People that haven't been to your business, reviews that are personal attacks on employees and hateful in nature.
How about google not promoting activism by the business and the end user to resolve true issues? There is anonymity for the reviewers and even competitors that leave reviews. I think when you are on the end of receiving this brutally unfair system foisted it's a different matter. You seem to not care. So be it.
I.e. Ramen not good here, but here ramen best. 1 star.
i.e. Ramen place didn't like how the guy dressed. 1 star.
I would argue that these social networks are in a lot of serious trouble for their "from the throne" use of their tech in many matters.