Quote:
Originally Posted by calgarywinning
Imagine you get along with your significant other 9/10 but when she disagrees with you 1/10 she forgets about the 9 times out of 10 you got along with her. Lol. This is how google works.
However, if you want to counteract her monopoly and make sure she still hangs out with you, you can "bid" for her attention spending thousands on adwords.
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You seem to be talking about rankings more than star reviews though. Although somewhat related, they are different. 1 bad review every 10 probably isn't going to be a great company to deal with, and a low score is warranted. 1 out of 20-30 is going to give a company a good score and not have them fall off the map. I've read also that responding to bad rating can help a score and ranking as well. It seems there is some pay for play in rankings in search results, but you are not convincing me that the scores are intentionally unfair. Keeping an algorithm like that proprietary makes sense as they try to build accurate ratings to keep them trusted and keep people using them.