Quote:
Originally Posted by Mr.Coffee
Can a customer be a victim?
|
There are exceptions but generally speaking the business has all the power in the customer - business relationship. The customer pays money or locks into a contract and expects the product or service to be what they expected. The review system gives the customer a little more leverage and also allows the customer some visibility into other customer experiences. If you want to do business with the public, that seems a fair ask to be exposed that way. Giving all 5 star reviews makes that system useless.