Quote:
Originally Posted by calgarywinning
Last time I checked there are no ratings for google or microsoft or many of the large untouchable companies.
The other thing is that google review ratings are for people who only have gmail accounts and are in googles spyware platform of creepy email scanning, free word processing software to to add to your "profile" of their scanning. No one without a gmail can't hand out stars on google.
It's seriously one of the most flawed systems where a company has free domain to manipulate and impact small local business. Also, it's a direct affront to a livelihood where in Calgary small ethical business is really not afforded any considerations or benefit of the doubt.
It is sheer market manipulation, as reviews are used now as a primary indicator for choices and google has a stranglehold on it.
Google will not take down reviews that personally attack individuals. These are the worst.
1 star reviews are punishing. They are equal to 10 five star reviews. How do I know this? I log it. Because after many conversations with google and their secret algorithm, I've got a full calculation. How creepy is it that people who go by google reviews are manipulated by their creepy algorithm. 10 5 stars is equal to 1 1 star. 3 star is equal to 0. 4 star is .5 and 5 star is 1 measly point of 100th a fraction. 1 1 star is 10/100 of the review algorithm.
As Sliver is indicating a 3 star review by my log is 0 stars in the equation from the people only with gmail accounts. It's mind boggling the manipulation the tech companies are able to get away with. Have one of the major email accounts, you will not be able to weight in. Google has become a dangerous tool for small business to be punished.
So while, this persons complaint and review on google is 100% valid, there are so many reviews that aren't 100% valid. Or late night 1 star drops or attacks without attempting to contact the company for resolution. The techs have manipulated and will not be transparent about the algorithm, because they use it to their benefit. The dishonesty and inaccessibility of the platform should be the tell tale sign.
My advice to the OP would be to validate the quote against the delivered product (photos). Go downtown to small claims court and file for the current cost $50 to $100 and take the owner to task if he is not willing to resolve. Being forced to show up and mediate is the most powerful tool, next to having visa/mc/amex pull the credit card charge.
Small ####ty businesses do have a place in hell, but as a society, we need to realize there are so many good people out there. Whether the trades, retail or food just trying to get by. In our company if we screw up we damn well do our best to make it right, apologize and if it's out of our control bend over backwards to get things going in the right direction.
Large companies that escape review of the consumer that are a necessity like internet providers, etc should be reviewed as harsh as small business.
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Very interesting stuff.
What do you mean when you say “you log it”? Are you monitoring the reviews of one business? Working in SEO? Do you think you have the algorithm more or less figured out in the area of reviews?
When you are talking about points and punishment, are you referring to the reviews’ effects on how high the business will rank in the Places section of Google search results? For example, where each restaurant will rank when someone searches for something like “Chinese food near me”?