Quote:
Originally Posted by Sliver
So you're thinking like the aggregate star score displayed at the top would just incorporate the latest year or whatever? That's an interesting middle ground. Not far enough, IMO, but an improvement on the current way.
I can see why you're okay with them never going away entirely, though. You're not the victim.
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Something like:
Average 24 month rating: 4.7
Lifetime rating: 4.4
Honestly, no, that's not true. The business I work for gets ratings as well. The owner honestly just doesn't care about the online rating. We're a victim of bad reviews too, but it's not detrimental for us. We aren't crippled and paralyzed every time we get a bad review. We work hard enough and provide a service at a level that we have more than enough work and take on new clients mainly via a referral system. We don't rely on the ratings to drum up new clientele. We frequently have to turn away work if they aren't referrals.
Last I checked, we had a few 1 star ratings for things that were super dumb. Like someone who walked in, demanded to have their stuff done on the spot for less money than other larger companies in our industry. We politely turned them away and referred them to another business who would be able to finish it on time (we legitimately would not be able to fulfill their request on time). So this guy puts up a review claiming bad business practices for not taking him on and "easy profit". Our clients submit their stuff on time, why would we let some rando off the street budge our clients who followed the rules? We were polite about it. We weren't dicks. It was a trash review.
Another said the service was terrible, but put the name of a completely different company on it. One said he was looking for someone that provided services like ours, randomly looked us up online, but our location was too far from him (Cochrane). One dude gave 1 star because he couldn't get exact pricing for what he needed (our services are not one size fits all and customized. Fee is determined after an initial meeting which is on the website).
We didn't lose sleep over a 1 star rating that seemed like we could do no right anyways. I mean, we did what was mentioned in this thread. We discussed the rating, discussed improvements and changes and moved on.
We also saw a ton of our clients giving us ratings and explaining in detail what we do for them and how appreciative they were. Weirdly enough, a few even went as far to comment about other reviews that made no sense so I guess they defended our honor on Google reviews? Our overall rating was decent, but it literally had no merit on how we operate. We are lucky.