We order pizza from a local run joint out here. I prefer it to the big box stores even though their online ordering is archaic in comparison, they’re promised delivery times are almost never accurate and they’ve gotten things wrong like regular crust versus thin. But you know what they make incredible pizza, have a fantastic attitude, are customer facing when they don’t follow through on a promise and actually do things like place seal stickers on their boxes which to me sets them apart from the big box stores. Our continued business seems to have made each order that much better and a relationship between business and customer has now been fostered. So long as I live here and want to order a pizza in I will go to them, despite ‘short-comings’ that you most likely wouldn’t encounter at a chain. Perspective is everything and lots of times if you have the patience with a small business your experience most likely will come out better versus going to a mega competitor. In the case of the OP though I think the business missed its mark based on facts at hand and feel like they should have gone out of their way to make the experience better for the OP after showing signs of not being professional or ready for a sale they committed to.
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