Quote:
Originally Posted by Leondros
Well if Boston Pizza is beating you on service I think you don't have a feasible business and likely should pack it in.
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Yeah, exactly. I don't if it is all as doom and gloom as Heavy suggests. I know around here chain restaurants and big box stores are the ones all going out of business, and even in the suburbs, small restaurants, breweries and shops are opening all the time and thriving. On the topic of Google ratings, the big businesses are the ones with terrible reviews. The internet is also a boon to helping new business get a reputation quickly, where before a small place may take years to get discovered, I see lots of great small businesses become hits overnight.
Back when a professional restaurant reviewer had all the clout, there was a lot of talk of bias and disdain for them as well. And it was much tougher for a niche business to enter the game.