Quote:
Originally Posted by Leondros
Well if Boston Pizza is beating you on service I think you don't have a feasible business and likely should pack it in.
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Really? Because Boston Pizza is going to have better service than almost any independent small-business-style pizza joint. Like, there's going to be a cute hostess or two welcoming you, attentive wait staff, kitchen staff, managers, etc. From a service perspective, they will be better basically every time, won't they?
Like, go to Tom's House of Pizza. You'll often talk to the guy who is making your pizza to place your order. If he's on the phone or there are a couple of people ahead of you, I can tell you the service will be much worse than a well-staffed BPs.
Should Tom's get three stars for service and BP five? It's probably accurate, but is that what we want to be doing to small businesses? I don't. That's why I would never penalize a business like Tom's with a 3 star, whether it's technically fair or not. I'd give him five if I was happy or not rate it at all if I wasn't. Why do I want to take time out of my day to take food off his table? I just don't get the mentality.