Quote:
Originally Posted by nik-
I don't know about anyone else, but when I see a business owner responding to negative reviews, being all pissy, I definitely say to myself "Yeah, I want to shop there".
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Definitely this. Sane people know most 1 star and 5 star reviews are worthless and instead look for trends in reviews to get a feel for a place but if an owner is responding to poor reviews with attacks and childishness that’s easy to tell you would not want to do business with them. It doesn’t cost anything to be professional but acting like a petulant child reflects more poorly on your business than any review possibly could.