Quote:
Originally Posted by woob
So I will often see a company who responds to reviews every time one is left, good or bad. I just saw this earlier this week as I was trying to find a VW Mechanic in Ontario. The business responded to all reviews, even the 2/5 and 3/5 ones, explaining their side of the story and offered solutions.
Now, I realize this wouldn't always be possible if some 1/5 troll just doesn't want to come to a solution, but surely it would help the business share their story on the 2/5, 3/5 cases?
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It helps, but it doesn't help the aggregate star rating the business has.
That's where it'd be nice if Google (and other review sites) mitigated the damage that can be done by those who look at the averaged-out star rating and made quick decisions based on that by hiding the star ratings until a certain threshold of incoming reviews is consistently reached. Like 100+ on a rolling 6-month basis. That way the system - that works exactly the same for a Wal-Mart Supercentre as it does for a hot dog stand on Stephen Avenue Walk - addresses the different challenges a small business has racking up a fair average rating.
That by no means solves all the problems with the unfair rating system, but it would help a little on that one point.