So I will often see a company who responds to reviews every time one is left, good or bad. I just saw this earlier this week as I was trying to find a VW Mechanic in Ontario. The business responded to all reviews, even the 2/5 and 3/5 ones, explaining their side of the story and offered solutions.
Now, I realize this wouldn't always be possible if some 1/5 troll just doesn't want to come to a solution, but surely it would help the business share their story on the 2/5, 3/5 cases?
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