Business are free to view a 3-star or lower review as an "attack' on their business, but some business have to do a better job of not inviting attacks.
Case in point: I ordered something from a company back in October, for Christmas. I received an email telling me that items usually ship within 3 business days, and I would receive another email with tracking once it shipped.
After 10 business days, I emailed them to ask them if they had any information about when it would actually ship; I stated that I understood that COVID and staff shortages and shipping issues world-wide are causing delays, but was just looking for a general target date. I also suggested that maybe if they are having issues, don't email your customers that they usually ship within 3 business days.
I got a reply that my order was ready, was sitting in the warehouse waiting to get picked up, and they had no idea when that would be.
It's now December and still nothing. I got an email in November asking how I liked the product I had ordered, and I hadn't even gotten it. There was an option to tell them that I hadn't gotten it yet, so I clicked that and left it, assuming it was an automatic email sent after a certain amount of time.
By last week, I had gotten 3 more emails asking me to review them and how I liked my product, and I still hadn't even received notification that it had shipped. I emailed them again, and lo and behold, two business days later I get an email saying it had shipped, and a day later I got it.
Now, I like the product, but when a customer tells you they don't have it, and yet you keep asking for reviews about whether or not they like it, you're basically just asking for bad reviews (which I did not give).
|