Quote:
Originally Posted by puckhog
In this thread you: - Suggested that the OP was lying without any basis or rationale for that accusation
- Accused the OP and anyone else who leaves a review other than 5* of attacking the business without giving any consideration of the experience or level of service received
- Suggested that the OP got what he paid for because he bought a used hot tub that was not clean, leaks and was given the wrong electrical information
On the last point, you compared his complaints to you complaining about buying a used VW Golf and having it not be an Audi, which is a ludicrous comparison. It’s more like buying a used VW Golf and having it delivered without a transmission. A dealer selling a used hot tub that leaks is not a minor issue or an outrageous expectation - holding in water is kind of one of the main jobs of a hot tub.
If you think this comes across as anything other than thinking small business owners don’t deserve any criticism, I question if you’ve read the things you’ve written.
Your treatment of the OP aside, I do get your concern about the ratings system and how it can be abused. But I think you have to separate that from the OP’s actions. If everything he said is true (and there’s no basis to think that it’s not), he left a 3* review for what it at best a 3* business. That’s how the review system should work. Leaving a 3* review with no explanation, customers giving 1* reviews for questionable reasons or businesses buying 5* reviews are different issues and I think most of us agree that the system could work better to address those concerns. |
He actually compared it to a used car private sale? What I bought is more comparable to a certified second hand car with a warranty from a dealer.
I specifically said "ok, as long as it is clean when I get it, i'll take it" and her response was "definitely, we will fill it and run it for the whole weekend to check for leaks a clean it, it will be as good as new". I don't believe they ran it for the weekend because the leak was there after only 2 hours of running it.
Sliver should share his business name so we can see all bogus reviews since he essentially claimed that every negative post is a lie, but that's his side of the story, i'd like to hear the customers have to say first.