Quote:
Originally Posted by PepsiFree
This is wrong on a few points.
The first being that business owners owe customers exactly what they say they’ll deliver. No more, no less. They do not owe “above and beyond” customer service. Think of a barber. You look at a place like Tommy Guns, free drink, nice couches, tvs, friendly people… above and beyond, right? But there’s a higher than normal chance they’ll screw up your hair. Would you rather go to them, with their above and beyond service, or a no frills barber who nails the cut every time? Or even charges less for the same quality of service? The answer is obvious.
The second that being while it is a competition, you’re basically ignoring the entire reality of the review system, which is that it usually only tells you who is paying the most money, not who is winning the battle on service alone.
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You're right I agree, no company has to go above and beyond, but in some industries, the ones who go above and beyond would most likely be more successful than one who just does the minimum.