Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - unethical business experience *LONG READ*

RichieRich · 12-07-2021, 02:37 PM

I only roughly look over 5 star reviews as they often don’t add many details. Similarly the 1 scores are often bitter and a result of an exceptional circumstance or person. I get most value out of 3-4’s. I’d rather read about a 3 rating that details what the business did to repair the experience/service.

To me it’s similar to tipping. A 20% tip, much like a “5”, should not be an expectation and is TYPICALLY for exceptional service. Similarly a 3/10% is more the norm, for me. What I’m seeing in these discussions on CP is that business owners experience a real business impact for less than a 5 because of the way the model works. Which does not align with how most consumers behave. Both are equally wrong/right.

12-07-2021, 02:37 PM	#197
RichieRich First Line Centre Join Date: Dec 2017 Exp:	I only roughly look over 5 star reviews as they often don’t add many details. Similarly the 1 scores are often bitter and a result of an exceptional circumstance or person. I get most value out of 3-4’s. I’d rather read about a 3 rating that details what the business did to repair the experience/service. To me it’s similar to tipping. A 20% tip, much like a “5”, should not be an expectation and is TYPICALLY for exceptional service. Similarly a 3/10% is more the norm, for me. What I’m seeing in these discussions on CP is that business owners experience a real business impact for less than a 5 because of the way the model works. Which does not align with how most consumers behave. Both are equally wrong/right.