Quote:
Originally Posted by The Yen Man
I dunno, just because a business gets a random bad review here and there, I don't just automatically write them off. I assume there's two sides to it. I especially appreciate when owners take the time to give their side of the story after the review, which shows they were serious of either rectifying the issue or the original complaint from the customer was unreasonable.
I get there's ton of Karen's out there with nothing better to do than give garbage reviews, but I still think it's still really useful as a consumer to see 3 star reviews that give in depth feedback on why the service was ok, but not great. It's way better feedback to me than just some one sentence glowing review.
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Absolutely the way I think of it too. I rarely, if ever, even look at reviews. When I do, a few poor ones won't drive me away.
I tend to ignore most 1 or 5 star reviews anyway. Most 1 stars are from entitled idiots, most 5 stars are from bots and/or friends and family.
I remember the last time this debate came up on CP, it was about a known fraudster car dealership lying to google to get bad reviews removed and slivers response was basically 'good for them, they should'