Quote:
Originally Posted by Monahammer
For the record, business owners do owe customers above and beyond service, if they want to keep those customers long term.
What you seem to be avoiding Sliver is that business is a competition. Customer reviews are part of that competition. Honest reviewing is integral to helping inform other customers of the results of that competition.
Yes, there are dishonest reviews. But a bad customer experience deserves to get reviewed so that other customers know which business is winning the competition for their services. Otherwise we're all just thralls to bad business owners who maximize profit above customer service, employee treatment, etc.
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This is wrong on a few points.
The first being that business owners owe customers exactly what they say they’ll deliver. No more, no less. They do not owe “above and beyond” customer service. Think of a barber. You look at a place like Tommy Guns, free drink, nice couches, tvs, friendly people… above and beyond, right? But there’s a higher than normal chance they’ll screw up your hair. Would you rather go to them, with their above and beyond service, or a no frills barber who nails the cut every time? Or even charges less for the same quality of service? The answer is obvious.
The second that being while it is a competition, you’re basically ignoring the entire reality of the review system, which is that it usually only tells you who is paying the most money, not who is winning the battle on service alone.