[Monahammer]

Sliver seems to believe that everyone should be worshipping the ground that any sort of business owner walks on.

For the record, business owners do owe customers above and beyond service, if they want to keep those customers long term.


What you seem to be avoiding Sliver is that business is a competition. Customer reviews are part of that competition. Honest reviewing is integral to helping inform other customers of the results of that competition.
Yes, there are dishonest reviews. But a bad customer experience deserves to get reviewed so that other customers know which business is winning the competition for their services. Otherwise we're all just thralls to bad business owners who maximize profit above customer service, employee treatment, etc.