Quote:
Originally Posted by nfotiu
Your disdain and lack of respect for any unhappy customer is a bit appalling.
Customers know if they had a good experience or not. It's their expectation that matters, not what you think it should be. Yeah, some customers are #######s and will never be happy, but all businesses have to deal with them, including all your competitors. You have a solid point amount small sample sizes getting skewed by one bad review, but a good business that has been around a while should be able to make 95+% of their customers happy and reviews will generally reflect that from what I've seen out there.
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I have no disdain for an unhappy customer. I have disdain for vindictive people who assault and bully businesses online with no regard for the consequences by exploiting an unfair power dynamic set up by tech giants to make more money at the expense of business owners and their employees. I'm concerned you don't understand my perspective in spite of being very clear.