Quote:
Originally Posted by Sliver
Yes, professional reviewers with journalistic integrity/training and a degree of objectivity. An educational background in the industry their reviewing is also an asset.
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Your disdain and lack of respect for any unhappy customer is a bit appalling.
Customers know if they had a good experience or not. It's their expectation that matters, not what you think it should be. Yeah, some customers are #######s and will never be happy, but all businesses have to deal with them, including all your competitors. You have a solid point amount small sample sizes getting skewed by one bad review, but a good business that has been around a while should be able to make 95+% of their customers happy and reviews will generally reflect that from what I've seen out there.