I think Sliver is generally right about this topic (not speaking about FG here, who I think did have a bad experience). But just has the intensity turned up to 11. Good business owners absolutely get frustrated with undeserved bad reviews that hurt their ability to provide for their family - and a 3* review qualifies as a bad review the way these systems are designed.
Thinking about it "right but dialed up to 11" is actually how I feel about most of Sliver's opinions. Dogs are gross, lakes are nice, and I like labour saving devices. This is sort of the same I think.
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