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Old 12-07-2021, 10:12 AM   #169
Strange Brew
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Not every review is fair, of course not. But giving consumers a voice to express their experience with a business isn’t a bad thing IMO.

It is an electronic version of word of mouth. Not perfect but it’s one tool to help you figure out the reputation of a business before going with them.

And I do believe that, in most general terms, businesses with better reviews over time do a better job of taking care of their customers.
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