Quote:
Originally Posted by Sliver
This is kind of like the gun debate in the USA.
Reviews don't kill businesses, businesses kill businesses.
Is it possible some of you don't realize just how powerful a tool a review is? You should need a license or training before being allowed to one-star companies while taking a giant dump and not using a bidet or wet wipes after. You have every single business owner in this thread telling you guys a three is a damaging review and no review is better, yet people still feel justified in shooting a business in the leg for providing the service they expected, but not above and beyond quite enough.
Business owners are not your dancing monkey. They don't owe you some magical above and beyond experience. They're just people with their own stresses and lives as well, and shouldn't be penalized for merely offering you good service, good products and a good experience.
|
Hypothetically here, what if your competitor does go above and beyond and knows the first name of all their repeat customers, gives them a glass of wine while they wait, and offers wonderful advice to everyone coming in. And your business does everything correct, and orders are good, product is as advertised, but the staff has a lot of churn and doesn't know the regular customers etc.
Should both businesses get 5 stars? Shouldn't there be a mechanism to reward the business giving the better service?
Most of the restaurants I frequent are in the same price range, $80-150 for a couple depending on how much we drink or what eat that night. In our city, most of the good ones are chef owned, small independent restaurants. Some are clearly among the best restaurants around, and some are ok, but nothing special. The good ones usually get a tonne of 5 star reviews, and the just ok get a lot of 3 and 4, and that seems to me like the system is working in those cases.