So is the theory that all businesses are inherently good and provide good service/products and that customers are bad and unable to discern quality goods and services from poor? What value is there to turning a blind eye to bad businesses? This feels a lot less like a principled stance and a lot more like a personal vendetta against a bad review that cost someone business.
It makes sense to have reviews. Is it a perfect system of course not don’t be silly. But it does provide the customer, you know the person that the business cannot exist without, an avenue to gather information on a business. A few bad reviews sprinkled in amongst the good? Obviously not an issue and likely problematic customers in general. A trend of poor reviews that all identify the same issue? That’s downright a public service and can save a customer from a terrible experience with a bad company. Sweeping it under the rug and allowing more people to be duped just doesn’t make sense.
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