Quote:
Originally Posted by Fuzz
Just curious how people review something like hotels? I often review on Booknig.com after, and they give you lots of categories to rate, then it calculates the score. Most of the time when I am done my number matches pretty close to what they have the review at. I never give 10's across the board, because I don't stay at perfect hotels, and I know that. I'd be frustrated if everything on Booking.com was reviewed as a 10 or a 1. I seek out ratings ranges because they typically match my price range. I've found their rating system to work really well, and I've never had had owner come back to me for my 6.5 review.
|
Hotels with like 1400 reviews tend to land on something that is fair and generally representative of reality.
Small business with like 10 - 30 reviews can get skewed/crucified with just one or two vindictive customers that get one or two of their friends to one-star you.
Maybe a change Google could make would be to not display any stars at all until a business reaches like 100 reviews over the last six months or something. So people have to read the reviews and come to their own conclusions.