Quote:
Originally Posted by Sliver
Holy crap, guys. Keep in mind there are two sides to every story and we are hearing one side. Small business owners view bad reviews as aggressive attacks on what usually amounts to their biggest personal investment, their livelihood and often their life's work to which they're virtually defenseless.
They'll also have their own side of this story - one that includes addressing every issue OP had. I mean, dude was buying a used hot tub...what was the price? Were his expectations out of whack with the reality of buying an old tub? Did he opt for their $1k special, yet wanted $2k of work put into it to make it like new? I'd be curious to hear from the seller. Some red flags are going up here. Maybe they did some work on the tub to keep him happy even though it was costing them money, then he leaves a #### review, anyway (anything under a five star is ####, just so you know).
But yeah, after a #### review I don't blame the guy for cutting you off. I would reach out if I were the owner to find out what I could do to get that review gone, too. He'd be crazy not to. Here he may have spent decades building his business and op can launch a torpedo at it while taking a dump between chucking Animal Crackers and usb cables in his amazon basket.
Fata bad reviews. If you weren't totally happy, just fataing move on. No need to saddle a fellow Calgarian with that albatross for the rest of time. Accept you bought a used hot tub for cheap and that at least the guy supported it and addressed your concerns. Ffs
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What a strange take based on the original post.
FG agreed to buy a used hot tub that was clean and free of leaks and received a hot tub that was not clean and leaked. He also paid for an electrician to come in to do work that was based off of information provided by the tub company that was wrong.
Now for each of these issues he had to complain to the company in order to get them to fix it, and they tried to charge him for at least the cleaning. This is not worthy of a 5 star review, I personally think a 3 star review is generous even after they fixed it. If you want to fix the review system, then you should encourage honest reviews - which this sounds like it is.
The issue at hand appears to be that the hot tub company also sold a warranty and is attempting to void the warranty because they did a bad job, then did a bad job trying to fix things and FG publicly stated as much. As a business owner, if you're not willing to listen to an honest review and find a way to do better, do you not deserve to reap what you sow? This business owner is shady and if his business goes under, that's because of him - not because of a 3 star review.