Quote:
Originally Posted by Sliver
Yeah, did you read FormerPresJamesTaylor's post? That's the kind of guy that writes bad reviews businesses can't defend themselves from and don't deserve. That post and attitude is what I'm talking about when I'm getting mad at bad reviews company's don't deserve.
Do you agree with his rating philosophy and do you think it's fair?
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No, but all companies are going to have some customers like that, including competitors. Striving for a perfect Google rating isn't realistic.
I only ever really look at online business reviews if I am looking to buy something I know little about, or if I'm out of town looking for hotels or restaurants. It's a zero sum game. I am not going to avoid buying an item or going to a restaurant altogether if they all have a few bad reviews, but will often pick the one with many reviews where most are good. If there are no bad reviews, how are the ratings useful at all?