Quote:
Originally Posted by PepsiFree
Even if we were to all agree that reviews less than 5 stars are good and fine and should reflect the quality of the experience in the given context... this behaviour is insane and is the entire reason the review system is so ####ed.
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Yeah, thanks Pepsi. His post eloquently describes why I get so bothered by ratings. I face a guy like this every six months and it's a nightmare, puts my staff in a funk and just generally hurts our morale because we feel so defenseless against people like this.
I hope it gives a better perspective on where business owners are coming from and what we face with respect to reviews.