Quote:
Originally Posted by FormerPresJamesTaylor
Occasionally my Samsung phone will alert me via GoogleMaps that I've been at a business and asks me to leave a review, this happens more if I've walked through a mall, it tends to ping multiple locations. This has given me great opportunity to voice my opinions about businesses, big or small, as I tend to be non-conformational offline. Unless a small business as gone ABOVE AND BEYOND, I've rarely if ever given "the full five".
The worst offenders are restaurants who offer discounts if you give an online review, specifically Google Reviews. This type of behaviour is predatory. When they try this tactic my review is instantanious and they're hit with a 1star so quickly their heads spin. The bonus being you still get the discount code which I am happy to accept, the meal and the service was excellent so I don't mind returning. One - or low - stars also afford the customer the ability to turn the tide, customers are always right and we've seem to flow away from that in recent years. One stars get immediate action and are attention grabbing, both useful tools that can be helpful in sorting out an arrogant business owner.
OP, I am so sorry to hear about your poor experience with your hot tub, if you DM me the name we can 1star bomb it on my end to help you find complete and full satisfaction.
Truly shameful on their part!
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Even if we were to all agree that reviews less than 5 stars are good and fine and should reflect the quality of the experience in the given context... this behaviour is insane and is the entire reason the review system is so ####ed.