Quote:
Originally Posted by nfotiu
I know what a good customer experience is and you will get it and you will be happy. If it wasn't what you were expecting, you're the one who is wrong!
You're sure giving the impression you run your shop like the soup nazi.
I can tell you in my experience, 9 times out 10, the business that listens to complaints and replies constructively is going to be better run and provide a better experience than one that is defensive and dismissive of every criticism.
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Yeah, did you read FormerPresJamesTaylor's post? That's the kind of guy that writes bad reviews businesses can't defend themselves from and don't deserve. That post and attitude is what I'm talking about when I'm getting mad at bad reviews company's don't deserve.
Do you agree with his rating philosophy and do you think it's fair?