Quote:
Originally Posted by Sliver
Ignore the bad reviews? Well what if they misrepresent the facts? Why would you not want to fix that problem some guy introduced into your life and business? That's not reasonable to just tell the business to ignore something that is going to damage their business daily in perpetuity.
It's also entitled to tell a business to "elevate their service" to get five stars. There are people that wouldn't give you five stars short of fellating them on the way out the door. Some people want to feel special instead of just coming in, buying their thing, and leaving. If a business just treats you politely and gives you what you came in for, don't give them any stars. Just fataing move on with your day. A three- or four-star damages them. Why would you want to do that to somebody? It's so mean.
I also love how people are questioning why a business owner would get mad. Like, lol. Here's a bad review and you have the AUDACITY to be mad at me? Why, I never. I mean, a bad review is a literal attack on you business and as the owner of that business you should just ignore it? Fata. That.
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I know what a good customer experience is and you will get it and you will be happy. If it wasn't what you were expecting, you're the one who is wrong!
You're sure giving the impression you run your shop like the soup nazi.
I can tell you in my experience, 9 times out 10, the business that listens to complaints and replies constructively is going to be better run and provide a better experience than one that is defensive and dismissive of every criticism.