Quote:
Originally Posted by Knightslayer
I think reviews can be very helpful in allowing the business to fix its mistakes.
I order a lot from one restaurant and always specifically ask for my sandwich extra toasted (not subway). I found that whenever I ordered off a food app the sandwich would never even be toasted at all even if I specifically asked for extra toasted. I dealt with it a few times thinking just someone overlooking the instructions. After the 3rd or 4th time I started giving bad reviews on the app. I really didn't wanna because this place has one of the highest ratings on door dash and I am friendly with the owner and the food is great but I left a 1 star review and in the comments stated food is good but they never follow instructions and don't toast their sandwiches for door dash customers let alone extra toasted.
I've never had a problem since. If restaurants want 5 star reviews they'll have to deal with 1 star reviews when they deserve it as well.
Some may think not having your sandwich toasted is a petty thing to leave a 1 star review but if you're paying $20 -$22 for a sandwich tip included then you best believe I want exactly what I ordered.
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So the problem has been addressed now...is your one-star review still up?
If you've taken it down, then I think you handled this well. That's a good use of the rating system.
If you've left the review up in spite of them fixing their problems, then I just want to log off, go to bed and wake up some other day.