Quote:
Originally Posted by CorsiHockeyLeague
A 3 star review is a bad review, because that's 60/100 effectively. That should not be given unless the business you're reviewing fell short in some material, important way. A 4 star review is a "good but not perfect" review, and usually includes some information about what the place could have done better that is valuable to the people who the reviews are for - prospective customers.
You seem to have somehow come to the conclusion that the reviews are supposed to be a "favour to the business". They aren't. They're intended to educate the customers. Some of them are misleading, but a 3 star review that sets out exactly what was disappointing is of value to me in deciding whether to use your business.
I just booked a hotel for a trip I'm going on this week (at least I hope so; damn covid tests have to be passed first). The hotel has generally good reviews, but I know exactly what to expect going in because in addition to the 5 star reviews, there are a bunch of 3 and 4 star reviews that say very similar things about what is and isn't in the rooms, what features of the hotel haven't been completed, and so on and so forth. I don't give a flying #### if those reviews are a "favour to the business" that they would prefer someone had not left - they helped me make an informed decision.
Incidentally, I ignored the "1 star - worst service I ever had" reviews, because those provided me with no information, just as I did the "5 stars - best service I ever had" ones. I don't know, maybe I'm a weird consumer and most people don't use google reviews the way I do to make decisions about how to spend my money, but I kind of think my process is probably pretty typical.
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My problem is less that ratings are supposed to be a favour to the business and more that the general public is not qualified to leave reviews and permanently brand businesses based on whim, anger, misunderstandings, entitled expectations, dishonesty, spite, revenge, stupidity, etc. Until a site comes along with a fair moderation process for ratings - or even gives the business the ability to shed all ratings after six months or a year - then I'll hate them and rail against them.
Glad you see a 3 rating is a bad rating.