Quote:
Originally Posted by Sliver
It is. Anything less than 5 is a bad review.
It's important to note that because if you think you're doing a business a favour by leaving a 3- or 4-star review, you are not.
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A 3 star review is a bad review, because that's 60/100 effectively. That should not be given unless the business you're reviewing fell short in some material, important way. A 4 star review is a "good but not perfect" review, and usually includes some information about what the place could have done better that is valuable to the people who the reviews are for -
prospective customers.
You seem to have somehow come to the conclusion that the reviews are supposed to be a "favour to the business". They aren't. They're intended to educate the customers. Some of them are misleading, but a 3 star review that sets out exactly what was disappointing is of value to me in deciding whether to use your business.
I just booked a hotel for a trip I'm going on this week (at least I hope so; damn covid tests have to be passed first). The hotel has generally good reviews, but I know exactly what to expect going in because in addition to the 5 star reviews, there are a bunch of 3 and 4 star reviews that say very similar things about what is and isn't in the rooms, what features of the hotel haven't been completed, and so on and so forth. I don't give a flying #### if those reviews are a "favour to the business" that they would prefer someone had not left - they helped me make an informed decision.
Incidentally, I ignored the "1 star - worst service I ever had" reviews, because those provided me with no information, just as I did the "5 stars - best service I ever had" ones. I don't know, maybe I'm a weird consumer and most people don't use google reviews the way I do to make decisions about how to spend my money, but I kind of think my process is probably pretty typical.