Quote:
Originally Posted by Sliver
What we do know is FG ended up with exactly what he paid for and left them a bad review anyway. That would piss anybody off.
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No, he paid for a clean hot tub that doesn't leak and had a certain electrical rating, and he got none of those. The business had to come and fix the things they said he would get to begin with. They don't get points for failing to deliver the contracted-for goods and then coming out to subsequently remedy their failure to deliver what was promised from the start.
I mean, we don't really know any of that either, realistically. Maybe he asked the owner if it had any leaks and they said "not as far as I'm aware, we got it back refurbished from the manufacturer and they're supposed to fix all of that". Maybe they agreed to clean it before delivering it to him and it was an honest mistake that that got missed. Maybe someone gave the business the wrong information on amperage and because it's not part of their usual stock they just went with what they were told.
But if, as he says, they agreed to provide a warranty on certain terms, and then tried to represent a new and different warranty document as the one he signed, there's really no way around that part.