Quote:
Originally Posted by Shazam
Yeah what I don't get is the business can reply to the review and say:
"We're sorry for your experience. We did all the repairs and other remediation actions as requested in a prompt manner. We hope we can service you in the future."
Most reasonable people understand that people make mistakes. And you don't want to deal with the unreasonable people.
I mean it's great and all that some of you think "THE TOOTH!" has yet to be revealed, but the fact of the matter is the review is there, companies cannot remove Google reviews unless there's like nutty #### in it. Best they can do is reply in a professional manner.
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Because they're still left with the bad review, the drag on their star rating and reviews are totally unmoderated. Plus, it's there forever with no expiration date and no way to move on past it. It's understandable for a company to be annoyed with bad reviews when they're unjust.
We don't know if this review is just. What we do know is FG ended up with exactly what he paid for and left them a bad review anyway. That would piss anybody off.